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	1.	The customer service solution : managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase. by Dasu, Sriram Chase, Richard B Material type: Text; Format: print ; Literary form: Not fiction Publication details: McGraw-Hill Professional, 2013 Availability: Items available for loan: Bahrain (1)Call number: 658.812 Da Cu. Place hold Add to cart (remove)
	2.	Services marketing in Asia : managing people, technology, and strategy / Christopher Lovelock ... [et al.]. by Lovelock, Christopher H Lovelock, Christopher H. Services marketing Wirtz, Jochen. Services marketing Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Singapore ; New York : Prentice Hall, 2005 Availability: Items available for loan: Bahrain (1)Call number: 658.8 LO SE. Place hold Add to cart (remove)
	3.	Services marketing: - Christopher H Lovelock. Edition: 3th edit. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London: [Prentice-Hall International], 1996 Availability: Items available for loan: Bahrain (1)Call number: 658.800 LO SE. Place hold Add to cart (remove)
	4.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Irwin, c2013 Availability: Items available for loan: Bahrain (1)Call number: 658.8 ZE SE. Place hold Add to cart (remove)