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1.
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement / Rajat Paharia. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: McGraw-Hill Professional, 2013
Availability: Items available for loan: Bahrain (1)Call number: 658.812 Pa Lo.

2.
Imagineering : innovation in the experience economy / Gabrielle Kuiper and Bert Smit ; translated by Monique Hondelink. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Original language: Dutch
Publication details: Oxfordshire, UK ; Boston, MA : CABI, [2014]
Availability: Items available for loan: Bahrain (1)Call number: 658.406 KU IM.

3.
The opening playbook : a professional's guide to building relationships that grow revenue / by Andrew Dietz. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: McGraw-Hill Professional, 2014
Availability: Items available for loan: Bahrain (1)Call number: 658.8 Di Op.

4.
The customer service solution : managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: McGraw-Hill Professional, 2013
Availability: Items available for loan: Bahrain (1)Call number: 658.812 Da Cu.

5.
Teaching and learning the English language : a problem-solving approach / Richard Badger. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Availability: Items available for loan: Bahrain (1)Call number: 428.007 Ba Te.

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